Kathy Ding

We understand that sometimes plans change! If you’d like to cancel your order or request a refund, we’re here to help. This guide explains what to expect when you reach out to us, and what happens ...

If you notice that your side brush has popped off, please follow these steps to check for and remove a stray magnet, and replace the side brush.1. Remove the water tank and HEPA Bag and close the l...

There are a few reasons why Matic's side brush might come off. See below to determine next steps. Common Side Brush Issues Matic's side brush helps keep edges and corners free of debris. Occasional...

If your Matic appears off but is not fully shut down, it may be in a coma state. Hard reboot Matic to fix the issue.Signs Matic may be in a coma state:Matic appears off and doesn’t respond to the p...

Why Does Condensation Happen?It's not abnormal for some condensation to form on the inside of the lid, especially if you've recently used the mopping function and have had your Matic shut down for ...

Best Practices to Ensure Flight Safety with BRINC DronesEnsuring flight safety is paramount for successful and reliable drone operations, especially in critical public safety missions. This guide o...

IntroductionThis guide is designed to help BRINC drone pilots and support teams understand the crucial drone regulations that impact operational safety and compliance. Ensuring adherence to these r...

IntroductionWelcome to BRINC! This guide is designed to help new drone pilots and operators onboard efficiently and train for operational excellence using the BRINC Suite Pro platform. Our goal is ...

IntroductionMaintaining software integrity and performance is crucial for safe and efficient drone operations. This guide outlines the best practices for applying software updates using BRINC Suite...

IntroductionMaintaining drone hardware is essential to ensure reliability, safety, and prolong operational life during critical missions. This guide provides best practices for effective drone main...